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10 Steps to Monitoring Blogs for Market Intelligence Because of the tremendous flow of information occurring through blogs, business critical communications are also appearing online in blogs spread throughout the internet. Customer complaints and reviews, competitor announcements, and product defect discoveries appear on the blogosphere weeks before mass media reports them. The following ten steps will help an organization know what to monitor on the blogosphere, how to monitor, and how to react to communications on these new media.
Enterprise Compliance and Storage for Social Media Blogs and wikis are outstanding tools for enabling information sharing in organizations and increasing worker productivity. But these media are also difficult to control. When corporations have no way to monitor and control these media, there is no opportunity for these corporations to know if employees are violating company guidelines or regulations.
Regulations for Enterprise Social Media As with e-mail communications, business conversations taking place through social media are governed by a range of regulations. Record retention, communication monitoring, and legal discovery are all mandated by federal regulations pertaining to electronic communications. Organizations must adopt their communications policy to include social media.
Federal Rules of Civil Procedure for Social Media As with e-mail communications, business conversations taking place through social media are governed by a range of regulations. Record retention, communication monitoring, and legal discovery are all mandated by federal regulations pertaining to electronic communications. Organizations must adopt their communications policy to include social media.
Social Media Management and Compliance in the Financial Services Industry A less desirable, but inevitable facet of the rise of social media in the financial service industry is the compliance risk that stems from the very features of social media that make it so desirable to corporations: its ease of use, flexibility, and susceptibility to viruses. The leakage of confidential information via social media represents a significant and yet largely unaddressed threat.
10 Steps to Managing Risk and Regulatory Compliance in Blogs and Wikis Many companies want to use these tools but are afraid of what their employees might say on them. Large organizations have a natural tendency to want to maintain control over what is said by the organization, and these tools might lead to loss of that control. Moreover, even if you think you can stop what your employees are saying from the workplace, you have little control over their blogging at home and off hours. By implementing these steps, one can create an environment in which the likelihood of damages, a regulatory fine, or a lawsuit is minimized and certainly your liability is reduced.
Enterprise 2.0: How Companies are Adopting the Newest Web 2.0 Technologies As a new generation of employees, comfortable and proficient in social media, enters the workforce, it will form a bond with a new wave of customers that with each passing year uses blogs, social networks, internet video, photo exchanges sites, and other tools at an increasing rate. At this customer-employee nexus, called Enterprise 2.0, a new marketing force will emerge, to be exploited by the most successful of modern companies.
Social Media Liabilities in the Enterprise When utilizing social media such as blog and wikis, organizations gain the efficient communication and collaboration benefits that these media provide, but they also face greater risk of liability. Employees utilizing blogs can create legal liabilities by discussing trade secrets or making disparaging remarks about co-workers or others. Employees may also create financial and public relations liabilities simply by saying something inappropriate, such as criticizing management, even if it not illegal
Protecting Intellectual Property in Social Media As individuals use these tools to communicate across the enterprise and to share information and communications in their personal lives from homes, there is the increased risk that confidential information or intellectual property may be accidentally divulged through these media
SEC Updates to the Quiet Period and Ensuring Blogging Compliance While these rules have recently been relaxed, there is still cause for much concern among companies waiting to go public about what employees can and cannot say publicly. With the rise of social media such as blogs providing a quick and easy outlet for employees to make statements heard by millions, corporations must be even more diligent when managing communications during this quiet period.